Q.	What are the differences between standard and deluxe tour rates?

A.	Whether you choose standard or deluxe, all the services are the same except for the hotel class.

Q.	What is single supplement?

A.	The price is based on twin shared accommodation. Single supplement is the extra cost applied for those who wants private rooms on the trip.

Q.	Can you clarify the three accommodation classes?

A.

Except for the accommodations in the remote areas, the qualities of one class are the same in Hanoi, Hue, Hoian, Nhatrang and Saigon. Standard: Shared twin room with private bathroom, hot shower, air-conditioning, in some cases plus satellite TV, IDD tel., mini-bar and laundry service. Deluxe: 2 or 3 star hotel with full complementary services, sauna massage, garden bar or swimming pool …

Q.	Can I choose the hotels myself ?

A.

We're afraid not. Rather than change hotels for each day's adventures, accommodations are chosen not only for their luxury or charm, but also for their locations. That allows us to come "hame" each evening. Less packing and unpacking means less stress (you are on vacation for heavens sake) and more exploring! All hotels are subject to change. We reserve the right to substitute hotels of the same or similar category.

Q.	What kind of vehicles do you use for road trips ?

A.

We use modern, clean, well maintained, professionally driven coaches. Coaches are usually over sized for the group as the extra room can be more comfortable. Coaches (35 or 45 seats): 20 - 25 passengers Mini bus (24 or 29 seats): 10-16 passengers Mini van (16 seats): 3-9 passengers Car (4 seats): 1 or 2 passengers They're all Japanese or Korean late model vehicles except for the 4WDs mentioned in the mountain is Russian army jeep that makes you a bit excited.

Q.	Do I have sleepers on the train trips ?

A.	We book you the best available which means you have AC Soft sleepers in 2 or 4 berths cabin.

Q.	How is the domestic flight like ?

A.	Domestic flights on the vacations are booked with Vietnam airlines at Economy class.

Q.	What kind of boats do you use on the trips?

A.

On the trip to Halong Bay, there are many different kinds of boat (standard, supperior, luxury boat), you'll be set on a standard big boat that holds up to 40 passengers (but only 15 of you at most). There are sleeping standard cabin aboard with AC, private bathroom, hot water. On the trip in Hue and Mekong Delta, every 4 of you will take a small motor boat. No worries, there's still enough space for you to take a lunch nap. On the trip to Perfume pagoda, you'll be specially taken on an quiet oar boat.

Q.	Which meals are included in the tour rate ?

A.	Generally full breakfasts are included. Most guests like to have some freedom to wander for their own tastes whenever it is possible. So we plan the meals on the way or at the stops that guests don't have much time and choices accordingly, and leave all meals 'open' with full recommendations.

Q.	Can you accommodate special dietary needs?

A.	Normally, yes, however it's best to ask about your specific case. Generally, we have been able to accommodate, and always ask before finalizing your booking.

Q.	If the meals are included, can I avoid foods I dislike?

A.	We try to take very special care of our guests and try to make a point of discovering any strong dislikes when you are booking. We're taking you "home" to Vietnam, and want you to enjoy it!

Q.	Do your tour guides speak good English or Others ?

A.	Yes, they are very experienced and have a bit of good humour, speak good Foreign language. But generally on a fixed tours posted here, the guides are Eng. speaking. Other languages are available on request for Ex: French, Chinese, Thai, Germany, Japanese...

Q.	Do your tours include international airfare?

A.	Many of my guests fly on "points", while others choose to book their own air flights on the internet, directly with a favorite airline or through a trusted travel agent. Apart from it, all domestic flights mentioned in the tours are included.

Q.	Must I book through you, or can I use my Travel Agent?

A.	We're always happy to work with reputable Travel Agents to help arrange your vacation. Your Travel Agent still receives his or her commission on flights and any travel insurance (a good idea). You can reserve your space directly.

Q.	Do I need to bring formal evening wear?

A.	No, you don't. Ladies may wish to bring smart evening casual wear and the gentlemen a sport coat or blazer, that's it.

Q.

Baggage

A.	On the transpacific flights, baggage allowance is two pieces of checked baggage with combined overall dimension not exceeding 106 inches and no single piece may exceed 62 inches. All baggage and passenger belongings are the owners' risk throughout the tour.

Q.	Tips & taxes

A.	Except for airport departure taxes and customs user fee, all taxes at the hotels are included. However, tips of a personal nature have not been included.

Q.	Travel insurance

A.	No, it is not included. We strongly recommend you to purchase travel insurance including Health and Accident Insurance.

Q.	What does tour price include?

A.	Accommodation: standard double occupancy All Transfer from/to air port Air- conditioned ground Transportation Boat transportation as noted All meals as noted in tour program Economy domestic air tickets and taxes Sleeper train ticket as noted English speaking guides and drivers Entrance fees.

Q.	What does tour price exclude?

A.	Drinks Airport departure taxes Items of a personal nature Single supplement

Q.	Can you clarify the kinds of accommodation classes that you will offer me?

A.	We offer all kinds of accommodations as your own request, from mini 1 star hotel to 5 star hotel. Except for the accommodations in the remote areas, the qualities of one class are the same in Hanoi, Hue, Hoian, Nhatrang and Saigon.

Q.	What kinds of tourist do you serve?

A.	Group, Family, Youth tourist, Senior, Special interest tourists.

Q.	I've decided to drive to my destination, but still need my return flight. No problem, right?

A.

If you fail to cancel your outbound flight, the airline usually assumes you are not traveling at all and will cancel the entire itinerary. If you do cancel the unused flight, they have the right to reprice the return flight at the current one-way rate. Your airline ticket is a contract. Any deviation on one part entitles the airline to void the remaining portion.

Q.	If I have a nonrefundable ticket, can't I just pay the penalty to change my departure date?

A.	No, changing your departure date usually requires repricing the entire itinerary. Additional fare PLUS a change fee might apply.

Q.	Is the electronic ticket coupon all I have to show at the airport?

A.	No, you must have a govt-issued photo ID and your outbound flight number. The coupon is not required for travel, but serves as your receipt.

Q.	Making a reservation will guarantee my airfare for 24 hours, right?

A.	Wrong. The airfare is never guaranteed until the ticket is purchased.

Q.	Why don't I see my frequent flyer number on my ticket anymore?

A.	The frequent flyer number used to appear on the advance boarding passes, which the airlines no longer permit. The ticket receipt does not reflect this information, but what counts is that your number is in the airline's computer prior to your departure.